Shipping

All orders are processed and shipped out by the next business day (Monday - Friday, excluding major holidays).

Shipping Policy

Please ensure the shipping address is accurate and complete to avoid problems with delivery. Packages that are sent back to us due to incorrect or incomplete address may be subject to fees if a re-delivery is requested.

For parcels delivered to the nearest post office for pick-up, please ensure you retrieve your package in a timely manner as per instructions on the delivery notice card.

Unclaimed parcels returned to us may be subject to fees if a re-delivery is requested Please make sure you have the right shades before you order. Not sure which skin tone you are? Email our makeup artist at Info@SweetLeilani.com with a makeup free photo of you and we will work our magic. You can also visit one of our retailers listed on our site to see products in person.

Sweet LeiLani is not responsible and will not issue refunds or exchanges for packages that are lost, damaged, stolen, unclaimed, returned by customers or is undeliverable during transit. However, if you encounter any issues, please contact us and we will do our best to resolve on your behalf.

Sweet LeiLani is not responsible for any customs fees, duties, taxes, or brokerage fees associated with parcels shipped outside of Canada. Sorry, we cannot ship to P.O. boxes.

*ONCE ORDER HAS BEEN PROCESSED, IT CAN NOT BE CANCELLED